Covid-19
If you are enquiring about coronavirus, please phone the Dedicated Healthline number 0800 358 5453 . This is free and operates 24/7. Please do not come in to the clinic if you are worried you may have been exposed to coronavirus. Please phone the 0800 number and they MAY direct you to come and see us and, if so, will alert us as well.
New Zealand is now at Alert level 1. What this means for The Palms Medical Centre:
Keeping in mind the guidelines for the health sector and the impact this will have on the general public, The Palms Medical Centre operations will continue a little differently.
Doors are open, but social distancing guidelines still apply. This means that we will continue with phone consults in the first instance for GP appointments. Face to face consults will be limited, as decided by your medical practitioner. *Please see below on how to pay your account safely after your phone appointment.
Our Urgent Care Centre will have a charge nurse who will triage you and determine if you will need to wait in your car until the doctor is ready to see you.
To maintain infection control, each examination room will need a thorough clean after every patient contact, which may add additional delays to face to face appointments. Positive feedback has been received by patients regarding phone consults. It is an easier, safer alternative that patients have found managed their needs well.
Video consults– We will soon be introducing video consults. This will be available to book via myindici. If you’re not registered for the patient portal, please contact us to sign up.
Respiratory illness– please do not book an appointment with your GP if you have any respiratory symptoms. You will need to be seen on the Urgent Care queue.
Nurse appointments such as smears, long term conditions, diabetes review are now available. Please contact us for an appointment.
Scripts– this process is now electronic and requires a doctor or Nurse Practitioner to order under their login. The script request is then emailed direct to the pharmacy. To request a script, please book a 5-minute script request consult. Contact the pharmacy to enquire if your script is ready for collection. This will save you time and keep you safe by minimising the interaction involved in the process previously.
This is to help keep everyone safe and to reduce the risk of spread of infections, including further chances of COVID-19.
Thank you for your understanding and for keeping everyone safe by following these instructions.

*Paying your account safely
To make it easier for you to pay your account without having to come in during the lockdown, you can pay directly into our bank account. The details are:
The Palms Medical Centre 12-3211-0013083-02
Please use your NHI number as reference.
(NHI number is available on your account. If you do not know this, please use first/last name and date of birth).
From the MoH
Flutracking is an online survey which asks if you have had a fever or cough in the last week and which can help MoH track COVID-19. Registering online will help the MoH surveillance efforts by providing early detection of community spread of the flu and also of COVID-19 symptoms.
Please register online at info.flutracking.net
This is a practical thing everyone can do to help monitor flu and COVID-19 symptoms throughout NZ.
Helpful Links
  1. Ministry of Health.
    The most up to date information for the public and the health sector on COVID-19 can be found on the Ministry of Health website at:Ministry of Health.  The most up to date information for the public and the health sector on COVID-19 can be found on the Ministry of Health website at https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-health-advice-general-public
  2. Helpline and Healthline.
    If patients are not sure what assistance may be available, or don’t know who to contact for help,or if they want to talk to someone to get more information, phone the 0800 Government Helpline on 0800 779 997 (9am–5pm, 7 days a week).
    For health specific questions people can call Healthline directly on 0800 358 5453.
  3. Health Navigator.
    This has good information in a variety of languages on COVID-19 that can be found at https://www.healthnavigator.org.nz/health-a-z/c/coronavirus-covid-19-outbreak/
Helping you, help yourself.
Te awhina ia koe, awhi ia kia ano